Integrate eBay Into HECT (eBay Setup Guide)

Integrate eBay Into HECT (eBay Setup Guide)

IF YOU ARE CONNECTING MULTIPLE EBAY PLATFORMS, PLEASE ENSURE ALL STEPS ARE COMPLETED USING ONLY INCOGNITO/PRIVATE WINDOWS/BROWSERS, TO AVOID LOGINS BEING CACHED AND DUPLICATE CREATIONS OF THE SAME EBAY CHANNEL.

  1. Navigate to https://hect.hubeurope.com/login.php and log in.

  1. Click into the Settings:

  1. Scroll down and click into "Sales Channels":

  1. Find eBay in the integration list, and click "Install Channel":

  1. Name your eBay channel something identifiable to you, it does not have to match the name of the eBay store itself.

  1. The Site ID refers to the location of the store (usually United Kingdom) - please only update if you are selling from a location outside of the UK.

  1. The "Add Ref Number To Shipping Address" should be enabled if you ever use the eBay Global Shipping Programme (GSP), as it is a required element, and will output the reference onto the label. This can be ignored if the eBay GSP is not in use.

  1. If you would like to only pull in orders from the last 24 hours, please leave 'Auto Hold Orders' ticked. If you have orders to fulfil that are older than 24 hours, please untick this box.

  1. If you would like the system to pull back for more historic orders, please use the Order Polling feature to tell the system the date and time of your oldest order to be pulled in, and HECT will do a one off search for all orders within the time period you dictate. Subsequently, a search for new orders is conducted every 5 minutes.

  1. Right Click "Submit" and the eBay login page will launch.

  1. Log into your eBay Account:

  1. Authorise our access to retrieve your orders, and send fulfilment information to the channel.

  1. When you see this screen, you can be assured the connection has now taken place, and an order poll is in progress. Orders should be visible in HECT within 30 minutes.



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