How To Create A Manual Return On the Yodel eRin Portal
This process will guide you through the process of arranging a manual collection by Yodel.
This process is available to customers who have access to the eRin portal.
Navigate to https://erin.yodel.co.uk/
Expand the main menu by clicking "☰"
Go to "Returns"
Click "New"
Enter the "Name" of the person Yodel should collect from
Enter the "first line of address" field
This field is optional as you can also just enter the postcode and this will return a lookup list of all addresses within that postcode.
Enter the "postcode"
This field is mandatory.
Click "Search"
Select the correct address
Enter the "telephone number" for the person Yodel are collecting from
This is useful so that Yodel can send status updates direct which aids successful collections.
Enter the "email" address for the person Yodel are collecting from
This is useful so that Yodel can send status updates direct which aids successful collections.
Enter a "reference"
You can use an order number, returns reference or any details which will aid you in identifying the return.
Click "Confirm"
Select the correct "Contract Account"
Some customers may have multiple contract accounts, most just have one.
Selecting the correct contract account ensures the return is sent to the desired address and the charge is applied to the correct account.
Click "Confirm"
Select the parcel qty and the required collection date
Yodel only show the next available 7 days.
Selecting the correct qty is crucial as the driver will arrive with the correct qty of labels and will be unable to generate a new one on the doorstep.
Enter any special instructions which you feel will aid the delivery driver
Click "Confirm"
Finally, review all of the submitted information
Use the + button to edit any section you wish at this stage
Once you are happy, click "Submit" and this will generate the return request to Yodel
Related Articles
Create a Yodel Drop Off Return in HECT
The Yodel Drop Off option only supports parcels weighing up to 10kg. Parcels over this weight must be booked as a collection with Yodel through eRin. Navigate to https://hect.hubeurope.com/ Click "Send a Parcel" Add your item to be returned to the ...How to Request a Collection with DPD
Navigate to https://my.dpd.co.uk/welcome Click here. Click "Collections" Enter your Collection address. Select your chosen collection date and opening times. (Optional) Add in notification phone number and email. Ensure a collection name and ...Add Delivery Instructions - Yodel
Locate the tracking code and delivery postcode. Navigate to https://www.yodel.co.uk/track Click the "Tracking number" field and enter the tracking code. Click the "Delivery postcode" field and enter the delivery postcode. Press 'Track'. Choose your ...Yodel Loss Disclaimer Form - Explained
The loss disclaimer form is required to submit a claim with Yodel, and is mandatory for any claim where parcel tracking includes a delivery scan. If this is not supplied or incorrectly completed, the claim will be automatically rejected by Yodel. The ...Track a Parcel - Yodel
Locate your tracking code and delivery postcode. Navigate to https://www.yodel.co.uk/track Click the "Tracking number" field. Paste in the tracking code. Click the "Delivery postcode" field. Paste in the delivery postcode. Click the Track button. ...